|Kilroy's Downtown Indy|
handled a situation involving a
customer's heart attack just right.
Too bad one its patrons didn't.
I'm thinking you'd do something like call 911, give CPR if you know it, back away to let paramedics rescue her, try to comfort the heart attack victim's friends and family, or at the very least, not complain if it takes a little longer to get your next drink because, you know, the lady suffering the heart attack is probably the priority at the moment.
If you were a woman named Holly Jones who was at Kilroy's Downtown Indy in Indianapolis on New Year's Eve, you'd whine that the heart attack victim ruined your New Year's Eve, and that the staff at the restaurant should have made Holly the priority, not the lady having a heart attack.
Wrote Holly on a Facebook post that has gone viral and has also since been deleted:
"I will never go bak to this location for New Year's Eve!!! After the way we were treated whe we spent $700+ and having our meal ruined by watching a dead person being wheeled out from an overdose my night has been ruined!!! Every year we come to Kilroy's to enjoy New Years Eve and tonight we were screamed at and had the manager walk away from us while (we) were trying to figure out our bill being messed up
The manager also told us someone dying was more important than us being there making us feel like our business didn't matter, but I guess allowing a Junkie in the building to overdose on your property is more important than paying customers who are spending a lot of money!!
By the way, before you go looking for Holly Jones on Facebook to yell back at her, forget it, she's taken herself off line. There are other people named Holly Jones on Facebook that are getting hate messages over this, but none of the Holly Jones' on Facebook now had anything to do with this incident.
All the Holly Jones' on Facebook now are nice people who would not act like this. So please leave them alone.
By the way, Bad Holly claimed right before taking down her Facebook page that somebody else hacked into her account and wrote that nasty post, but I don't buy it.
A couple weeks ago, I posted something on this here blog thingy that maybe, just maybe, the customer in retail and eating establishments shouldn't be
It sound like Kilroy's manager, Chris Burton heard me and he responded to Bad Holly it just the perfect way on the restaurant's Facebook page:
"First of all, the 'overdosing junkie' that you speak of was a 70-year-old woman who had a heart attack. Thankfully, she was revived at the hospital and survived. It sounds like you were very concerned about her so I thought you should know."
Burton goes on:
"This poor lady, who was celebrating New Year's Eve with her husband and son, had to be placed onthe floor of a completely packed bar and have her shirt removed in front of everyone so the paramedics could work on her.
But I completely understand why you think being an intoxicated (expletive) that didn't understand your bill should take priority over a human life. I especially appreciate you making your server (who doesnt curse) cry as well. I'm sure she really enjoyed working on New Year's Eve just to deal withi people such as yourself."
Burton also said that his restaurant will do fine if Bad Holly never comes back, "because we wouldn't wnt anyone as cold hearted and nasty as you returning."
The restaurant is also promoting a GoFundMe page to help with the heart attack victim's medical bills.
Bad Holly apparently works at an Indianapolis hair salon, so you'd think she'd know a thing or two about customer service. I guess not. Note that the hair salon itself was not involved in this incident, expresses support for the heart attack victim and will deal with Bad Holly internally.
Not surprisingly, people have been flocking to Kilroy's Facebook page to praise Burton.
According to the Indy Star, people tend to spout on the Internet without thinking about the consequences. It certainly blew back on Bad Holly.
The Indy Star notes that Burton's response was not only kind, but made good business sense, since it sends the message that it cares about the vast majority of people who are nothing like Bad Holly.
The way I figure it, if I'm ever in Indianapolis, I'm heading straight to Kilroy's for a lunch and a drink. Sounds like a very cool place.