Monday, November 17, 2014

Dying Isn't Enough To Get You Out Of Your Cell Phone Contract

Maria Raybould said she even brought her dead
husbands ashes into a Wales T-Mobile store to prove
that his phone contract should be canceled, to no avail.  
A man named David Raybould, 57, died on August 29 in Wales.

His son showed up at a local T-Mobile store to cancel Raybould's cell phone contract, figuring that would mean one less thing for his grieving mother to worry about.

Hah! It's a cell phone company you're dealing with, you moron! 

As such, it's a perfect opportunity to make a family's life miserable.  The son should  have never assumed this would be easy.

T-Mobile demanded a death certificate proving the death. OK, fair enough, they showed it to T-Mobile

But ever since, the family has been getting bills, and threats that the debt will go to collections if they don't pay up for Raybould's cell phone bill, that should have been canceled in August.

Raybould's wife, Maria, has shown up at the store with her husband's death certificate, the funeral bill, the bill from the crematorium, even her husband's ashes to prove that David was indeed deceased, says Wales Online. 

Says Maria Raybould, according to Wales Online:

"They just don't seem to understand. I have tried and tried to get it through to them. The contract needs to stop. How much clearer can I make it to them? What more can I do? How dare they put me and my sons through this after all we have been through already?"

Well, Maria, T-Mobile is a major company. They have to make money to keep the shareholders happy. Even if that means extracting money from a dead person and torturing his widow. Profits have to be made. You should be happy they are um, contributing, to the economy.

Or something.

T-mobile blames a lag in an automated process to end the contract that is causing the bills and threatening letters to go out.

But just how hard is it to pull the plug on a contract. Go into the computer and hit the delete button or something, Gawd!

T-Mobile said the contract has been cleared, the Rayboulds don't owe any money and they're writing a letter of apology to Maria.

I have no idea if they were going to do that, or because of the negative publicity. Still, I have to wonder how many other people are going through this with deceased relatives and their phone bills.

I'm just glad we didn't have to go through this after we had a death in the family back in August.

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